Terms and Conditions irokok — Complete Platform Usage Guide

Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and irokok ("Platform", "Us"). This Agreement governs your use of the irokok website at irokok.net along with all services, products, and features provided through this platform.

By accessing, registering, or using any part of the irokok platform — whether via a web browser, mobile app, or any other digital medium — you hereby confirm that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

Irokok reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the platform after any changes take effect will be considered acceptance of the updated terms. We encourage you to review this page periodically to ensure you remain informed of the latest terms.

Membership Eligibility

To be eligible to become an irokok member and use the platform's services, you must meet all of the following requirements at the time of registration and throughout your membership:

• Aged 18 years and above or the applicable legal age limit in your jurisdiction — whichever is higher.
• Have full legal capacity to enter into a legally binding agreement.
• Not listed on the self-exclusion register of any recognised responsible gaming programme.
• Not acting on the instructions of or on behalf of any other person who is ineligible to use this platform.
• Provide true, accurate, and current personal information during the registration and identity verification (KYC) process.

Registration and Account Management

Each individual is only permitted to own one (1) active account on the irokok platform. Multiple account registrations by the same individual — even using different names, email addresses, or phone numbers — are strictly prohibited and may result in the closure of all such accounts along with the forfeiture of all balances and bonuses.

During registration, you are required to provide accurate and complete information, including your full name as per your official identification document, an active phone number, and a valid email address. irokok reserves the right to request identity verification documents at any time, particularly during the KYC process, your first withdrawal application, or when suspicious account activity is detected.

You are fully responsible for keeping your account login credentials secure. Never share your password with anyone, including irokok staff or agents. irokok will never ask for your password through any communication channel.

• Only one account is allowed per individual.
• Account information must be accurate and up to date at all times.
• You are responsible for all activities that occur under your account.
• Contact irokok customer support immediately if you suspect unauthorised access to your account.
• Transferring your account to another party is strictly prohibited.

Deposits and Payment Methods

Irokok accepts deposits via a wide range of popular payment methods in Malaysia, including online bank transfers through FPX (supporting Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and other major Malaysian banks), as well as digital wallets such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay.

All deposits are processed instantly and credited to your irokok account within minutes. The minimum deposit amount varies by payment method — please refer to the deposit page in your account for the latest information. irokok does not charge any additional fees for deposit processing.

• Deposits must be made using a payment method registered in your own name.
• Minimum and maximum deposit amounts are subject to the limits set for each payment method.
• Irokok reserves the right to reject any deposit suspected of being linked to fraudulent activity or money laundering.
• Any deposit made accidentally cannot be reversed once credited to the gaming account.

Fund Withdrawal

Irokok is committed to processing all valid withdrawal requests promptly and transparently. Withdrawals to digital wallets such as Touch 'n Go eWallet, GrabPay, and Boost are typically completed within 15 to 30 minutes, while bank transfers take between 1 and 3 hours depending on the processing time of the respective bank.

Before your first withdrawal is processed, irokok is required to carry out a standard identity verification process (KYC). This involves submitting a copy of your official identification document (MyKad or passport) along with proof of ownership of the registered payment method. This process is a security measure that protects you from any unauthorised withdrawal attempts.

• Withdrawals can only be made to the same payment method used for your deposit (return-to-source principle).
• The minimum withdrawal amount is RM 50 or the amount stated in your account.
• Irokok reserves the right to request additional documents for compliance purposes before approving large withdrawal amounts.
• Any withdrawal attempt suspected of being linked to fraud will be placed on hold pending the completion of an investigation.
• Funds derived from bonuses are subject to wagering requirements before they are eligible for withdrawal.

Bonuses, Promotions and Special Offers

Irokok offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, weekly cashback, daily free bets, birthday offers, and an exclusive VIP programme for loyal players. Each offer has its own specific terms and conditions that must be met before any bonus can be converted into withdrawable cash.

Wagering requirement is the minimum requirement that must be met before bonus funds are eligible for withdrawal. For example, a bonus with a 10x wagering requirement means you must place bets totalling 10 times the bonus amount before a withdrawal is permitted. The specific wagering requirement for each promotion is clearly stated on the Promotions page.

• Each account is eligible for the welcome bonus once only.
• Bonuses cannot be transferred between accounts or converted directly to cash before the wagering requirements are met.
• Irokok reserves the right to cancel any bonus if there is evidence of abuse or any attempt to manipulate the promotions system.
• Wagers placed using certain bonus funds may not count towards the wagering requirements of all bonus types.
• All promotional offers have an expiry date — unused bonuses that are not utilised within the specified period will be automatically forfeited.

Game Rules and Fair Play

All games offered on the irokok platform — including slot games, live casino, bingo, sports betting, and any other games — are conducted in accordance with the rules set by their respective game developers and irokok's internal guidelines. Game outcomes generated by the system are final and cannot be disputed unless there is verifiable evidence of a technical failure.

All irokok games use a Random Number Generator (RNG) that has been independently verified and audited to ensure the fairness and unpredictability of every game outcome. The Return to Player (RTP) percentage for each slot game is displayed in the respective game information.

• Game results caused by technical failures will be voided and bets refunded.
• Irokok reserves the right to suspend any active bets during scheduled system maintenance.
• Any attempt to exploit bugs or technical vulnerabilities in the platform is prohibited and may result in legal action.
• Winnings obtained through methods that violate these rules will be fully forfeited.

Responsible Gaming

Irokok takes responsible gaming seriously and is committed to providing a safe, controlled entertainment environment for all members. We offer a range of self-management tools accessible directly from your account settings, with no need to contact customer support.

If you or someone you know feels that gaming habits are beginning to negatively affect daily life, finances, or relationships, we encourage you to immediately use the available tools or contact the irokok support team for further assistance and guidance.

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Session Time Limit: Limit the amount of time you spend on the platform each day.
• Account Break: Suspend account access for a period of 24 hours up to 30 days.
• Self-Exclusion: Close the account for a period of 6 months, 1 year, or permanently.

For more information about irokok's responsible gaming programme, please visit the Responsible Gaming.

Account Security and Data Protection

Irokok uses 256-bit SSL encryption to safeguard all your personal data and financial transactions. All information you provide to irokok is processed and stored in accordance with the irokok Privacy Policy, which can be found on the Privacy Policy.

You are fully responsible for the security of the device, browser, and login credentials you use to access the irokok platform. irokok is not liable for any losses arising from unauthorised access caused by your own negligence in safeguarding your login details.

• Use a strong and unique password for your irokok account.
• Do not log in to your irokok account over unsecured public WiFi networks.
• Always log out of your account after using the platform, especially on shared devices.
• Enable two-factor authentication (2FA) where available for an extra layer of security.

Account Closure and Suspension

Irokok reserves the right to suspend or close any member account at any time and without prior notice if there is any breach of these Terms and Conditions, activity suspected of involving fraud, money laundering, or any other illegal activity, or for reasons of compliance with applicable laws and regulations.

If your account is closed due to a terms violation, all balances in your account — including your original deposits and any associated winnings — may be forfeited depending on the severity of the violation. irokok's decision in this matter is final.

If you wish to voluntarily close your account, you may contact the irokok customer support team via live chat. All valid balances will be returned to you once the identity verification process is complete, provided there are no outstanding term violations.

Limitation of Liability

To the extent permitted by applicable law, irokok, its directors, employees, agents, and partners shall not be liable for any direct, indirect, consequential, special, or punitive losses arising from the use of or inability to use the irokok platform, including but not limited to:

• Financial losses resulting from game outcomes or betting decisions.
• Service disruptions due to scheduled or unscheduled maintenance.
• Inaccuracies in information provided by third parties within the platform.
• Any action taken based on content found on the irokok platform.

Irokok's maximum liability under any circumstances shall not exceed the total amount you have deposited within the 30 days prior to the incident giving rise to the claim.

Changes to Terms and Conditions

Irokok reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. The latest version of the Terms and Conditions will always be available on this page, along with a clearly indicated last updated date.

For material or significant changes, irokok will endeavour to notify members via in-platform notifications or the registered email address, where appropriate. However, it is your responsibility to review this page periodically to ensure you are always aware of the currently applicable terms.

Any questions or confusion regarding these Terms and Conditions may be directed to the irokok customer support team, available to assist you 24 hours a day, 7 days a week via live chat on the platform.