Your privacy is our priority. This Privacy Policy transparently explains how irokok collects, uses, stores, and protects your personal data — in line with international data protection standards and the needs of Malaysian users.
This Privacy Policy ("Policy") is published by irokok and applies to all users who access or use the irokok platform via the website irokok.net, mobile app, or any other digital medium operated by irokok. This policy describes our privacy practices regarding the collection, processing, storage, and disclosure of your personal data.
Irokok is committed to handling your personal data responsibly and in accordance with sound data protection principles. We understand that your trust is our most valuable asset, and protecting your privacy is one of the key ways we uphold that trust.
By using the irokok platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the irokok platform and contact our customer support team for further assistance.
Irokok collects your personal data through several means — directly when you register or use the platform, automatically via tracking technologies as you browse our website, and from trusted third parties such as identity verification providers and payment processors.
| Data Categories | Type of Information | How Collected |
|---|---|---|
| Identity | Full name, date of birth, identification number (MyKad/passport), selfie verification photo | Account registration & KYC process |
| Relationship | Email address, phone number, username | Account registration |
| Financial | Bank account number, bank name, digital wallet number, deposit and withdrawal transaction history | Payment activity |
| Technical | IP address, device type, browser type, operating system, cookie data | Automated system logs |
| Activity | Game history, betting records, bonus usage, account activity logs | Platform usage |
| Communications | Live chat conversation records, support emails, feedback, and complaints | Customer support interactions |
Every piece of data we collect has a clear and lawful purpose. irokok does not process your personal data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Irokok applies the principle of data minimisation — we only collect and process data that is strictly necessary for the stated purposes. Data that is no longer needed is deleted or anonymised in accordance with our retention schedule.
Irokok never sells, rents, or trades your personal data to any third party for their own marketing or commercial purposes. This is our absolute commitment to all members.
However, in the course of operating the platform, irokok may share your data with the following limited and trusted categories of third parties:
Irokok continually invests in cutting-edge cybersecurity infrastructure to protect your personal data from unauthorized access, loss, destruction, or unauthorized disclosure. The technical and organizational measures we implement include:
Irokok uses cookies and similar tracking technologies to enhance your experience on the platform, understand usage patterns, and ensure the security of your login session. Cookies are small text files stored on your device by your web browser.
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your experience on the irokok platform.
Irokok only retains your personal data for as long as it is needed for the purposes for which it was collected, or as required by applicable laws and regulations. Retention periods vary by data type:
When data is no longer needed and there is no legal obligation to retain it, irokok will securely delete or anonymise it using methods that ensure it cannot be recovered.
As an irokok member, you have the following rights regarding your personal data. irokok is committed to facilitating these rights promptly and at no charge:
You have the right to request a copy of the personal data irokok holds about you. We will provide this information in a readable format within 30 days of your request.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain information directly in your account settings.
In certain circumstances, you have the right to request that irokok delete your personal data. This right is subject to irokok's legal obligations to retain certain data for compliance purposes.
You may object to the processing of your personal data for direct marketing purposes at any time, and irokok will honour that request immediately.
You have the right to receive the personal data you have provided to irokok in a structured, machine-readable format, and to transfer it to another data controller if desired.
To exercise any of the above rights, please contact the irokok customer support team via the in-platform live chat. irokok will respond to your request within 30 business days.
The irokok platform is strictly for individuals aged 18 and above. irokok does not knowingly collect personal data from individuals under the age of 18. If irokok discovers that a minor's personal data has been collected without valid consent, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and discover that your underage child has registered for or used the irokok platform, please contact our customer support team immediately so that appropriate action can be taken without delay.
In the course of its operations, irokok may transfer your personal data to servers or processing facilities located outside Malaysia. Any such transfer is carried out with adequate safeguards to ensure your data remains protected to a standard equivalent to this Privacy Policy.
Safeguards we apply to international data transfers include legally binding data processing agreements, recognised standard contractual clauses, and verification that recipients maintain adequate data protections before any transfer is authorised.
Irokok reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any changes will take effect immediately upon publication on this page, along with a clear update date.
For significant and material changes, irokok will endeavor to notify you via in-platform notifications or the email registered to your account. We encourage you to review this page periodically to stay informed of irokok's latest privacy practices.
Your continued use of the irokok platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how irokok handles your personal data, irokok's Data Protection Officer (DPO) team is ready to assist you.
Irokok takes every privacy enquiry and complaint seriously. Each request is recorded, reviewed, and responded to diligently by our qualified team. Your satisfaction with the way we handle your personal data is our priority.
Data protection is not just a written policy — it is a daily practice we uphold at every moment.
All data transmitted between your device and irokok servers is protected by 256-bit SSL encryption — the same technology used by leading banks worldwide. Your personal and financial information is never exposed in transit.
Irokok has never and will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for their commercial purposes. This is not merely a promise — it is a policy we enforce internally every day.
Through your irokok account settings, you can update personal information, manage communication preferences, and request access to your data at any time. We give you real control — not just buttons that look good.
Irokok's identity verification (KYC) process uses end-to-end encryption for all documents you submit. Your identification documents are processed in a secure environment accessible only to authorised personnel under full monitoring.
Irokok undergoes regular cybersecurity and data privacy audits conducted by qualified independent third parties. This ensures our data protection systems remain at the highest and most current standard in response to evolving cyber threats.
In the event of any security incident that may affect your data, irokok is committed to notifying you promptly and transparently. We do not conceal problems — we address them openly and responsibly to maintain your trust.
With 256-bit SSL data protection, a transparent privacy policy, and our commitment to never selling your data, irokok is the online entertainment platform that truly puts the security and privacy of Malaysia members first.